Sarah Virginia Simanjuntak

As the Guest Experience Manager at Bukit Vista, I am dedicated to enhancing every aspect of our guests’ journey. I work closely with our maintenance, housekeeping, and reservations teams to ensure a seamless and cohesive experience. My focus is on developing effective protocols for complaint resolution and proactive guest management, including pre-arrival inspections and open communication to anticipate needs. I personally oversee feedback collection and analysis, validating guest concerns and assigning follow-up actions to ensure our rooms consistently exceed expectations. Staying current with industry best practices, I strive to implement innovative strategies that elevate guest satisfaction and operational quality.