Hi! I’m Rama, back with another inspiring stories from our talent. Karina, an undergraduate student in Development Economics from Universitas Udayana, embarked on a transformative journey as a MSIB Community Manager Intern at Bukit Vista. Throughout her internship, she played a vital role in property management operations, partner relations, and guest experience, while gaining invaluable practical insights into the hospitality industry.

Her MSIB projects spanned various responsibilities, from partner engagement to performance evaluations, which included signing contracts with new property owners and holding property performance meetings with partners. These experiences allowed Karina to sharpen her cross-cultural communication skills, working with both local and global property owners, fostering seamless operations and ensuring satisfaction across diverse cultural backgrounds.

One of her most notable MSIB contributions was her involvement in the Astraea Project, aimed at creating a consistent and high-quality guest experience across all properties managed by Bukit Vista. Karina’s implementation of this project introduced standardized processes, including QR codes for booking links, house rules, and reservation signage. Her efforts significantly elevated guest satisfaction and streamlined property management, creating a smoother experience for both guests and staff. By establishing clear guidelines and easy access to essential information, Karina’s contributions ensured a more consistent and efficient approach to property operations, leaving a lasting positive impact on Bukit Vista’s service standards. Karina’s leadership in this project demonstrated her ability to take initiative and bring innovative solutions to the table.

Karina’s MSIB role was crucial in maintaining seamless operations and strong partner relationships at Bukit Vista. She coordinated with property owners and managers to swiftly address issues flagged during inspections, ensuring prompt solutions that enhanced guest experiences. In addition to overseeing financial reports and SPI inspections through Bukit Vista’s AI system, Athena, Karina presented daily feedback in team sync-ups and took proactive steps to reach out to guests when necessary.

Karina’s dedication extended to crafting contracts, managing new partnerships, and arranging “inspire delight” gifts for guests and partners, fostering deeper relationships and earning many properties the coveted “Guest Favorite” badge on Airbnb. Karina’s ability to adapt quickly to challenges in real-time enabled her to maintain strong partner relationships, embodying Bukit Vista’s core values of helping others help themselves and don’t assume- use data.

Karina’s supervisor, Kayla, Vice President of Operations at Bukit Vista, praised her outstanding growth and dedication throughout the MSIB internship. Bella remarked, “Karina’s leadership in the Astraea Project brought a structured and innovative approach to our operations. Her ability to manage cross-functional tasks with precision and her strong problem-solving skills have made her an invaluable part of the team.” Kayla’s mentorship played a key role in Karina’s ability to excel and take ownership of her projects.

By the end of her MSIB internship, Karina had not only honed her skills in project management, critical thinking, and time management, but she had also developed a deep understanding of hospitality operations. Her work at Bukit Vista went beyond academic learning, providing her with life lessons and hands-on experience that would shape her career trajectory in the future.

Karina’s MSIB journey is a testament to Bukit Vista’s transformative company culture, where interns are entrusted with real responsibilities and empowered to lead initiatives that make a lasting impact. Her ability to embrace challenges, learn from feedback, and contribute to the company’s mission of providing exceptional property management services truly sets her apart. Due to Karina’s remarkable hard work, she has been recognized with a semester bonus for her outstanding contributions during Semester 5.

Interested in Joining Bukit Vista?
Be inspired by Karina’s journey and explore the opportunity to become a Community Manager Intern at Bukit Vista. Visit our career page to learn more about how you can be a part of this transformative experience in the hospitality industry.

Karina Louis’ MSIB Journey in Transforming Guest Experiences at Bukit Vista

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