We understand that many of our clients are busy individuals who value their privacy. However, many of them have graciously provided testimonials, while many others prefer to consider Bukit Vista their personal secret and strategic advantage. For a glimpse into our client experiences, check out a feature on YouTube by Rory, an Aussie property owner in Bingin (watch here). For direct references, we invite you to visit our office on Tuesdays and Thursdays at 7 PM, where you can personally meet our vibrant community in a Round Table Talk session.

At Bukit Vista, we view maximizing occupancy rates and maintaining property conditions as interconnected goals rather than separate challenges. Our target is to achieve an occupancy rate of 80% or higher, which strategically positions us to always allocate funds for scheduled maintenance effectively. We advise new property owners to secure warranties on build quality from developers or contractors upon delivery. This approach helps to manage the first-year maintenance costs effectively. Moreover, Airbnb’s Host Protection Program reinforces property protection against explicit guest damage by offering coverage up to $3,000,000 for damages.

Discover more about the protections offered through Aircover here.

At Bukit Vista, we emphasize that legal and regulatory compliance falls under the direct responsibility of each property owner. As your management company, we strongly advise seeking guidance on Indonesian law through trusted advisors. Here is a list of legal counsels who have provided satisfactory services to our clients.

Ensuring the quality of tenants is a priority, yet direct screening of clients on open platforms is not feasible due to the potential risk of discrimination claims. The platform manages guests at a broader level to maintain fairness and inclusivity. Our focus remains on providing exceptional service and enhancing the guest experience, relying on the platform’s comprehensive screening processes to uphold the quality of tenants.

Yes, all guests are warmly greeted by a member of our team, either in person or through our online platform, depending on availability. For late arrivals using self-check-in, we connect with them the next day to ensure they have everything they need. Additionally, for special touches like notes or flowers, we offer these through our community experts (vendors) or in-house services to enhance the guest experience. You can find more details here.