Beyond providing exceptional property management services; we believe in nurturing future leaders and sharing our wealth of knowledge to the community. As part of the Public Relations Team at Bukit Vista, my role encompasses maintaining seamless internal and external communications, building community engagement, and enhancing our brand’s visibility. It’s with great pleasure that I, Dea Novita, share insights from our recent guest lecture collaboration with the Management and Property Valuation Study Program at Universitas Gadjah Mada (UGM).
On the noon of February 16th, 2024, the online meeting room of Property Management and Valuation of UGM is destined to be more than just a lecture hall; and a melting pot of ideas where the future of hospitality intersects with the cutting-edge realm of artificial intelligence. The event, meticulously scheduled from 1 p.m. to the afternoon, promises to be an intellectual feast. This guest lecture event was a part of our ongoing efforts to enrich student knowledge and ignite their passion for the property management sector, a field ripe with opportunities and challenges alike.
Engaging Introduction: A Spark from Bukit Vista’s Leadership
The session kicked off with an invigorating introduction from Jing Cho Yang, Bukit Vista’s Co-Founder & CEO, who captivated the students of UGM with insights into the Airbnb platform and the Aman Resorts brand. Sharing personal experiences from his time in the property industry, both as an Airbnb employee and with Aman Resorts, Jing set the stage for a lecture that was as informative as it was inspiring. His brief detour into the world of Bollywood cinema added a touch of humor, making the session relatable and engaging for the students, and setting the tone for an interactive session that emphasized the importance of finding one’s professional calling and delivering long-term value.
The essence of the visit to UGM was further highlighted by introducing Bukit Vista team members who are proud UGM alumni, showcasing the deep connections between the institution and the company. Jing’s dialogue with the students was not just an introduction but a call to action, urging them to envision a successful professional life filled with purpose and passion.
Real-World Challenges: Case Studies to Sharpen Insight
Within the span of less than twenty minutes, the atmosphere of the room underwent a notable transformation, evolving into a lively yet serious discourse on the case study presented by Mr. Jing. The lecture progressed into a series of case studies designed to simulate real-world property management dilemmas. This marked a shift from casual conversation to an engaging, intellectual exchange, reflecting a depth of analysis and critical thinking that brought a dynamic energy to the discussion.
One scenario depicted a hotel owner’s refusal to address a malfunctioning AC unit, prompting students to suggest viable solutions such as negotiation tactics, presenting evidence to the owner, and offering rental discounts to guests as compensation. Another scenario involved dealing with an inspector who falsely reported a room’s condition as satisfactory despite guest complaints about the AC. Students discussed the importance of direct communication with guests, gathering evidence, and maintaining integrity in reporting and inspections. These exercises not only highlighted the complexities of property management but also emphasized the significance of trust and accuracy in every aspect of the business.
Key Takeaways from the Guest Lecture
The guest lecture concluded on a note of inspiration and forward-thinking, with Jing Cho Yang and the Bukit Vista team emphasizing the limitless possibilities within the realm of property management. This part of the lecture resonated with the students, providing them with a clear roadmap to success in their future careers. Students left the session equipped not just with theoretical knowledge but with practical insights and the motivation to explore careers in this vibrant sector. Moreover, Jing imparted several key lessons on what it takes to excel in property management:
- Building Trust: The foundation of any successful property management endeavor lies in trust, underscored by the importance of evidence and storytelling in forging genuine connections.
- Adapting Business Plans: The dynamic nature of the property sector demands flexibility and the readiness to adjust strategies in response to market changes.
- Innovation and Value Creation: Jing stressed the importance of staying ahead of trends, fostering innovation, and focusing on delivering long-term value to stakeholders.
- Embracing Technology: The lecture highlighted Bukit Vista’s commitment to innovation, demonstrated through the use of collaborative tools like Miro, ChatGPT, and comprehensive performance dashboards.
Mr. Jing turned the conversation towards the personal development of each individual, highlighting the importance of ‘Vision Improvement’. The first improvement he advocated was following long-term values by understanding one’s values and seeking out the right people and places to invest and grow. He painted a picture of a world where careers are not just jobs but journeys aligned with one’s deepest convictions and where growth is measured not just in titles but in the enrichment of one’s character and capabilities.
As he spoke, the students were not just listening but envisioning. They were envisioning careers that are not defined by the narrow pursuit of titles but enriched by a broader pursuit of purpose and impact. They saw themselves as leaders, not just in the context of a job or a company but in the larger tableau of the industry and, indeed, the world.
Based on the material, the lecture was a testament to Bukit Vista’s commitment to inspiring the next generation of property management professionals. By sharing real-life experiences, challenges, and insights, Jing and his team provided the students with a rare glimpse into the dynamics of the property management industry, encouraging them to pursue their careers with passion, perseverance, and a focus on delivering value.
Conclusion
The guest lecture at UGM is a shining example of Bukit Vista’s dedication to community building and knowledge sharing. For those of us at Bukit Vista, it’s not just about managing properties; it’s about inspiring lives and shaping the future of the industry to inspire delight. We invite you to contact us and join us on this journey of innovation, learning, and growth. Whether you’re a student looking to carve out a career in property management or a property owner seeking expert management services, Bukit Vista is here to guide you toward achieving your goals.
As we continue to expand our horizons and collaborate with educational institutions like UGM, we remain committed to fostering a community where knowledge, innovation, and inspiration flourish. Let’s embark on this journey together, shaping a brighter future for the property management industry.