Hello! I’m Rama, part of the Human Resources at Bukit Vista, where I’m proud to be part of a fantastic team focused on employee development and transformation. A key part of nurturing this growth is our weekly All Hands sessions, which play a vital role in our employee experience. I’m excited to share the highlights from our recent inspirational All Hands Session, featuring the amazing Mutiara Tania, which took place on Tuesday, September 17th, 2024.
Tania’s Journey: A Masterclass in Hospitality Excellence
I kicked off the meeting with a warm introduction, co-hosting the session and set the stage for Tania’s story—a journey that exemplifies dedication, growth, and the power of teamwork. Tania’s career began at Harris Hotel in Jakarta as a Front Desk Agent, where she quickly developed a passion for guest service. This passion took her across the globe to Washington, DC, where she worked with Hilton. However, her commitment to Bali led her back to Indonesia, where she joined Four Seasons Jimbaran and quickly rose through the ranks.
Her journey continued at Trans Resort Bali, where she has spent the last decade taking on roles such as Duty Manager, Reservations Manager, Events Manager, and now, Senior Sales Manager. Tania’s story is not just one of personal growth—it’s a testament to the importance of adaptability and innovation in achieving long-term success.
The Power of Teamwork: Overcoming Challenges Together
One of the standout moments of the meeting was Tania’s recounting of a particularly challenging client interaction. Despite her extensive experience, Tania found herself pushed to the limits by a demanding client. Initially, she tried to manage the situation on her own—a common instinct among seasoned professionals. However, she quickly realized that the key to resolving the issue lay in leveraging her team’s collective strengths.
By collaborating with colleagues across departments, including her General Manager, Tania was able to turn a potential disaster into a triumph. This experience underscores a fundamental truth at Bukit Vista: Teamwork is not just encouraged; it’s essential. It’s this spirit of collaboration that empowers our teams to deliver exceptional results, even in the face of the most challenging circumstances.
Embracing Innovation: Staying Ahead with Technology
In today’s fast-paced world, staying competitive means staying ahead of industry trends. Tania highlighted how she has embraced technology, particularly digital marketing and CRM systems, to enhance guest experiences and boost revenue. These tools allow her team to track guest preferences, manage communications, and deliver personalized service that keeps guests coming back.
At Bukit Vista, innovation is at the core of our strategy. We understand that leveraging the latest technologies is not just about keeping up—it’s about leading the way. A prime example of this is GAIA, Bukit Vista’s proprietary AI technology, designed to enhance guest experiences and streamline property management. Tania’s approach to using digital tools also reflects her broader commitment to continuous improvement and our drive to remain at the forefront of the hospitality industry.
Adapting to a Post-Pandemic World: Flexibility is Key
The COVID-19 pandemic reshaped the hospitality landscape, and Tania’s experience navigating this new world offers valuable lessons for us all. She discussed how her team adapted to new health protocols, flexible event formats, and shifting customer behaviors. This adaptability was crucial in maintaining business continuity and ensuring the safety of both guests and staff.
As the world returns to a new normal, adaptability remains a key focus at Bukit Vista. We recognize that the ability to pivot and respond to changing circumstances is critical for long-term success. Our commitment to fostering a culture that embraces change is exemplified by Bukit Vista’s career model, which not only supports employee growth at every stage but also allows for seamless transformation from one part of the model to another. This adaptability ensures that our team members can evolve and take on new challenges as they progress in their careers. Tania’s insights into post-pandemic strategies align perfectly with our commitment to fostering a culture that embraces change and turns challenges into opportunities.
Conclusion: Building on Our Strengths
The All Hands meeting on September 17, 2024, was more than just a routine gathering—it was a celebration of Bukit Vista’s core values in action. Through Tania’s journey and the shared experiences of our team, we were reminded of the power of teamwork, the importance of innovation, and the need for adaptability in today’s ever-changing world.
As we move forward, these values will continue to guide us, helping Bukit Vista grow, evolve, and succeed in the dynamic hospitality industry. Stay tuned for more insights and stories as we continue to build on this foundation of excellence.